At tranhajar.online, we strive to provide you with the best shopping experience possible. If you’re not completely satisfied with your purchase, we’re here to help!
Returns
- Eligibility: You can return most items within 30 days of receiving your order, provided they are in their original condition, unused, and in the original packaging.
- Process: To initiate a return, please contact our customer support team at [insert contact email or link] with your order number and details about the item you wish to return. We will guide you through the process.
Refunds
- Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days and credited back to your original payment method.
- Shipping Costs: Please note that original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error in your order.
Exchanges
- If you would like to exchange an item for a different size or color, please return the original item and place a new order for the desired product.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receipt so we can resolve the issue promptly.
Thank you for shopping with us at tranhajar.online! Your satisfaction is our priority, and we appreciate your understanding of our policies. If you have any questions, feel free to reach out!